Solara AI
Solara AI
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Privacy Policy

Effective date: Feb 24, 2025

Your Privacy Matters: The owner of the Solara AI application (the "Application") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services. We are committed to transparency and giving you control over your data.

1. Introduction

This Privacy Policy is provided by the owner of Solara AI (hereinafter: "we," "us," or "our") and describes:

Consent and Use: By using the Application, you declare that you have read, understood, and agree to this Privacy Policy. If you choose to continue using the Application's services, it shall be deemed as your full consent to and acceptance of this Privacy Policy. If you do not agree or do not wish for the described information to be collected, please refrain from using the Application.

No Legal Obligation to Provide Information: There is no legal obligation on you to provide information to us. However, providing certain information is a condition for receiving the full range of services in the Application. If you do not wish to provide such information, you may be prevented from using some of the Application's services.

Note: This Privacy Policy uses the masculine form for convenience only and addresses all genders.

2. Information We Collect

2.1 Information You Provide Directly

While using the Application's services, we collect information that you voluntarily provide, some of which may personally identify you:

2.2 Information Collected Automatically

When you use the Application, we automatically collect:

2.3 Information from Third-Party Sources

We collect relevant information from third-party platforms and services for the purpose of learning and improving the service:

2.4 AI-Generated and Processed Content

We collect and process:

2.5 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect information. See Section 11 for detailed information about cookies.

3. Legal Basis and Purposes for Data Collection

3.1 Legal Basis

We will process your personal data, including sensitive data, only when we have a legal basis to do so:

3.2 Purposes of Data Use

We use the collected information only in accordance with this Privacy Policy or as permitted by applicable law, for the following purposes:

1. Provide and maintain the Application
Enable use of different services, create and manage your account, process transactions, deliver requested features
Legal Basis: Contract Performance / Consent

2. AI Services and Content Generation
Process your inputs through AI models, generate marketing content (text, images, videos, voice, music), create AI avatars and characters, provide AI-powered features
Legal Basis: Contract Performance / Consent

3. Voice Cloning and Character Creation
Process voice samples and video files to create voice clones, generate AI characters, provide personalized avatar services
Legal Basis: Contract Performance / Consent

4. Marketing Automation
Create and execute marketing campaigns, publish content to connected social media platforms, automate marketing workflows
Legal Basis: Contract Performance / Consent

5. SEO Analysis
Scan and analyze website homepages, check search discoverability, provide SEO recommendations
Legal Basis: Contract Performance / Consent

6. Improve and Optimize Services
Analyze usage patterns, develop new features, enhance AI models (using anonymized and aggregated data only), tailor marketing strategies, analyze statistical data, optimize service content
Legal Basis: Legitimate Interest / Consent

7. Communications
Send service updates, respond to inquiries, provide customer support, communicate with you about your account
Legal Basis: Contract Performance / Legitimate Interest

8. Marketing and Promotional Communications
Send newsletters, promotional emails, SMS, WhatsApp messages about services, products, marketing and promotional information (only with your explicit consent)
Legal Basis: Consent

9. Personalization and Advertising
Customize advertisements and content displayed during your visit according to your interests, provide targeted marketing
Legal Basis: Consent / Legitimate Interest

10. Security and Fraud Prevention
Detect and prevent abuse, security threats, fraudulent activity, enforce rules and procedures
Legal Basis: Legitimate Interest / Legal Obligation

11. Legal Compliance and Auditing
Comply with laws, regulations, legal processes, audit purposes, enforce our Terms of Service
Legal Basis: Legal Obligation

12. Analytics and Research
Understand how users interact with the Application, measure effectiveness, conduct research
Legal Basis: Legitimate Interest / Consent

3.3 AI Model Training and Improvement

We may use anonymized and aggregated data from your use of the Application to train and improve our internal AI models. This includes:

Important: Your data is processed through third-party AI services to generate content for you, but we do not share your data with external AI providers for their model training purposes. The AI services we use process your data solely to provide you with the requested outputs.

Opt-Out: You can opt out of having your data used for our internal AI training in your account settings. Opting out will not affect your ability to use the Application, though some features may be limited.

3.4 Voice Cloning and Biometric Data

When you use voice cloning features:

3.5 Automated Decision-Making & Profiling

We use profiling to personalize content, features, and advertising. Where we make decisions using solely automated processing that produce legal or similarly significant effects, you have the right to request human review, to express your point of view, and to contest the decision. You may also object to profiling used for direct marketing at any time.

4. How We Share Your Information

Important: We do not sell your personal information to third parties.

However, we may share your information in the following circumstances:

4.1 Service Providers and Third-Party Platforms

The Application uses third-party services and platforms, and therefore information processed within the Application will be shared with these providers:

Cloud Infrastructure and Data Processing:

Payment Processing:

Marketing and Analytics:

Communication Services:

Social Media Integration:

Other Services:

These service providers have access only to the information necessary to perform their functions and are obligated to protect your information.

4.2 Business Transfers

In the event of a merger, acquisition, sale of assets, or transfer of business ownership, your personal information may be transferred to a third party as part of the transaction, provided that the acquiring entity assumes the obligations of this Privacy Policy.

4.3 Legal Requirements and Protection

We may disclose your information in the following cases:

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4.5 Aggregated and Statistical Information

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for research, marketing, or other purposes. We may provide statistical information regarding user activity on the Application and in newsletters to third parties, but we will not share your personal information with advertisers.

5. Data Storage and International Transfers

5.1 Data Storage

The data collected, as well as any content you upload, share, or create in the Application, will be stored by us on hosting servers. These databases may be stored on servers located in your country or abroad. By using the Application, you declare that you consent to your information being stored on these servers.

5.2 International Data Transfers

When transferring personal data outside your region (e.g., from the EEA/UK to Israel/US), we use appropriate safeguards, including EU Standard Contractual Clauses and the UK IDTA/Addendum, and we perform transfer impact assessments. Copies of the relevant clauses are available on request.

5.3 Data Transfer Safeguards

When we transfer personal data internationally, we ensure appropriate safeguards are in place:

6. Data Retention

We retain your personal information for as long as necessary to:

6.1 Retention Periods

6.2 Deletion

After the retention period, we will either permanently delete your personal information from our systems or anonymize the data so it can no longer be associated with you. You may request earlier deletion of your data by contacting us (see Section 15).

We recommend you export any data you wish to retain before terminating your account. After termination, we may permanently delete your data from our systems and cannot guarantee data recovery.

7. Information Security

We implement updated industry-standard information security systems and procedures to protect your information, including:

7.1 Your Responsibility

You are responsible for:

7.2 No Absolute Security Guarantee

While these security systems and procedures reduce the risk of unauthorized intrusions, they do not provide absolute security. Therefore, we cannot guarantee that the Application and its services will be completely immune to unauthorized access to the stored information. No system is completely secure, and you use the Application at your own risk. By using the Application, you acknowledge and accept this risk.

8. Electronic Direct Marketing and User Contact

8.1 Marketing Communications

We may send you, from time to time, newsletters or other messages via email, SMS, or WhatsApp regarding:

8.2 Consent and Opt-Out

Such marketing information will be sent only if you have given your explicit consent. You can:

8.3 Statistical Information

We will not share your personal information with advertisers. However, we may provide statistical information regarding user activity on the Application and in newsletters to third parties.

8.4 SMS Verification Messages

SMS Communications: We may send SMS messages to the phone number you provide for account verification and security purposes, including one-time passwords (OTPs) during login. These messages are transactional and triggered by your actions. Standard message and data rates may apply. Reply STOP to any message to opt out of future SMS communications.

9. Third-Party Services and Integrations

The Application integrates with and links to third-party services, including:

9.1 Third-Party Privacy Practices

These third-party services have their own privacy policies and practices. We are not responsible for:

We encourage you to review the privacy policies of any third-party services you use or connect to the Application.

9.2 Social Media Features

The Application includes social media features (e.g., share buttons, content publishing). These features may collect your IP address, page visited, and set cookies. Your interactions with these features are governed by the privacy policies of the companies providing them.

10. Cookies and Tracking Technologies

We use essential cookies to run the Service and optional cookies (analytics/advertising) to improve your experience. Where required by local law (e.g., in the EEA/UK), we set optional cookies only with your consent. You can change your choices anytime in Cookie Settings; withdrawing consent won't affect essential cookies needed for core functionality.

11. Third-Party Advertisements

We may allow other companies to manage the advertising system on the Application. The advertisements you see while using the Application may come from these companies' servers. These companies may use cookies and tracking technologies to deliver personalized ads based on your interests and activity.

12. Changes to This Privacy Policy

We will regularly review and update our Privacy Policy to ensure it reflects our current data handling practices.

13.1 Notification of Changes

When we make material changes, we will:

13.2 Your Continued Use

Your continued use of the Application after we post changes to this Privacy Policy means you accept the updated policy. If you do not agree to the changes, you should stop using the Application and close your account.

14. Reporting a Privacy Violation and Contact Information

14.1 Privacy Violations

If you believe your privacy has been infringed upon within the framework of, or in connection with, the Application's activity, please contact us and detail the circumstances as you understand them. We take privacy concerns seriously and will investigate all reports.

14.2 Questions and Concerns

If you have any questions or concerns regarding:

Please contact us:

Support: contact@solaraai.com

15. Supervisory Authorities

15.1 Israel

For users in Israel, you may contact or file a complaint with:

Privacy Protection Authority Ministry of Justice
Email: privacy@justice.gov.il
Website: gov.il/privacy_protection_authority

15.2 European Union

If you are in the European Economic Area and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

15.3 United States

For California residents, We do not sell personal information for money. We may "share" certain identifiers and internet activity with advertising/analytics partners for cross-context behavioral advertising. You can opt out via "Do Not Sell or Share My Personal Information" and we honor Global Privacy Control (GPC) signals.

16. Acknowledgment of AI-Assisted Service

You acknowledge and agree that:

17. Biometric Data Notice

17.1 Voice Cloning and Biometric Information

When you use our voice cloning features, we collect and process voice samples which may be considered biometric data in certain jurisdictions:

17.2 Your Consent and Representations

By using voice cloning features:

© 2025 Solara AI. All rights reserved.